FAQ

Welcome to the Rumuda Help Centre.

Here you'll find answers to the questions we hear most about orders, delivery, returns, payments and customer service. Can't find what you're after? Our team is glad to help you personally.

When will my order arrive?

Our estimated delivery timeline works out as follows:

Order cut-off: 5:00 PM (GMT +10:00). Orders placed after this are processed the next business day.
Processing: 1–2 business days, Monday to Friday, public holidays excluded
Transit: 6–9 business days, Monday to Friday
Total estimated delivery: 7–11 business days

These are estimates and can be affected by carrier delays, busy periods, public holidays or other factors outside our control. Full details are in our Shipping Policy.

Is delivery free?

Yes — every order within Australia ships free, with no minimum order value, unless stated otherwise at checkout.

Who operates Rumuda?

Rumuda.com is an online fashion store operated by Cavaleirus LLC.

Our registered business address is:

5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States

We sell and deliver to customers in Australia.

My order arrived damaged, faulty or incorrect — what should I do?

info@rumuda.com

Include your order number, a short description of the problem and — where useful — clear photos of the item and packaging. That way we can assess your request quickly and take the right next steps. Faulty, damaged or incorrectly supplied items are always handled in line with your rights under the Australian Consumer Law.

Can I change or cancel my order?

If your order hasn't been processed or dispatched yet, we may be able to cancel or amend it. Please contact us as soon as possible after ordering.

Once dispatched, an order can no longer be cancelled. You can still return the item under our Refund & Return Policy.

How do returns work?

We accept change-of-mind returns for up to 14 days after delivery, on top of your rights under the Australian Consumer Law.

Returned items must be unused, in original condition and complete with original packaging, tags and accessories where applicable.

For change-of-mind returns, the return postage is at your expense. If the item is damaged, faulty or was delivered incorrectly, Rumuda covers the return costs after review and approval — and your Australian Consumer Law rights apply in full.

Approved returns must be sent via a trackable postal service to the return address we provide. Return labels are only issued for damaged, faulty or incorrectly delivered items.

Everything is set out in our Refund & Return Policy.

How long does a refund take?

Once your return has been received and inspected, the approved refund is issued to your original payment method.

Processing typically takes no more than 10 business days after we receive the returned item. Your bank or payment provider may need extra time before the amount shows in your account.

What if my product is defective?

If you believe your item has a manufacturing fault, contact us with your order number and clear photos of the issue.

We'll assess your case and assist you under our Refund & Return Policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in our policies limits those rights.