FAQ

Welcome to the Rumuda FAQ page. Here you'll find answers to the most common questions about our products, delivery, returns and customer support. If you need further assistance, our team is always here to help.

How long does delivery take?

Our estimated delivery times are as follows:

Order processing: 1–3 business days (Monday–Friday, excluding public holidays)
Shipping time: 6–9 business days (Monday–Friday)
Total estimated delivery: 7–12 business days

These are estimated timeframes and may vary slightly due to carrier delays, customs processing or busy periods. For more details, please see our Shipping Policy.

Do you offer free shipping?

Yes. We offer free shipping on all orders within Australia, with no minimum purchase.

Are prices in Australian dollars, and do they include GST?

All prices shown on this website are in Australian dollars (AUD) and include GST. The price you see is the price you pay — there are no additional charges added at checkout.

Orders valued over AUD 1,000 may be subject to import duties or customs charges collected at the border. Where these apply they are set by the Australian Border Force and are payable by the recipient. If you are ever charged an unexpected fee, contact us and we will look into it with you.

Where is Rumuda based?

Rumuda is an online-only store operated by Cavaleirus LLC, a limited liability company registered in the State of Wyoming, United States. We ship to customers across Australia.

Our registered business address is: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States.

Please note that this is our registered business address and not a returns address. Always contact us before sending anything back.

What are my rights under Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to our 30-day change-of-mind returns policy below, and nothing in our policies limits them.

What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at info@rumuda.com.

Please include clear photos of the issue so we can resolve it as quickly as possible. In these cases we cover the full cost of the return.

Can I cancel my order?

If your order has not yet been dispatched, you may request a cancellation by contacting us as soon as possible. We can usually make changes within 1–3 business days of purchase.

Once an order has been dispatched, cancellation is no longer possible and the return process applies.

What is your return policy?

You have 30 days from the day your order is delivered to request a change-of-mind return, without giving an explanation.

Items must be unworn, unused and in their original condition and packaging
Please contact us before sending anything back — we will send you the return address and instructions
Returns should be sent using a tracked shipping method

This policy is offered in addition to your rights under the Australian Consumer Law. Full details can be found in our Return & Refund Policy.

When will I receive my refund?

Once your return has been received and inspected:

Approved refunds are processed within 10 business days
Refunds are issued to your original payment method
Your bank or card issuer may take additional time to post the refund to your account

How can I contact customer support?

Email: info@rumuda.com

Email is the fastest way to reach us. We aim to respond to all enquiries within 1–2 business days.

Do you ship internationally?

At this time we deliver to customers within Australia only.

Do you have a physical store?

No. Rumuda operates exclusively online and does not have a physical retail location.

Can I place bulk or business orders?

For wholesale or bulk enquiries, please contact us at info@rumuda.com.

How can I track my order?

Once your order has been dispatched you will receive a tracking number by email.

Tracking updates may take 24–72 hours to appear
You can follow your delivery at any time using the tracking information provided

Contact Information

Website Name: Rumuda
Business Name: Cavaleirus LLC
Business Address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Email: info@rumuda.com
Phone Number: + 61 39 0345143
Wyoming Entity ID: 2025-001824140