Refund & Return Policy

Last updated: September 4, 2026

Shopping with Rumuda should be simple and stress-free. That's why we offer a straightforward 14-day return policy, on top of the rights you automatically have under the Australian Consumer Law.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces those rights. If your item is faulty, arrives damaged or is not what you ordered, the remedies under the Australian Consumer Law apply regardless of the 14-day window described below.

Our 14-Day Return Policy (Change of Mind)

In addition to your legal rights, we accept change-of-mind returns for up to 14 days after your order is delivered.

To be eligible:

The item must be unworn/unused and in its original condition
Original packaging, tags and any included accessories must be complete
The item must not fall within the excluded categories listed further down

Our support team is happy to guide you through the process: info@rumuda.com

No Restocking Fees

Rumuda does not charge restocking fees on returned items.

Returns at a Glance

Change-of-mind returns accepted for 14 days after delivery
Items must be returned unused and in original condition
Packaging, tags and included accessories must be complete
No restocking fees
Faulty, damaged or incorrect items are always handled under the Australian Consumer Law
Our customer service team is available for any questions

Return Shipping Costs

We pay — Rumuda covers the return shipping whenever your item:

arrives damaged
is faulty
is not what you ordered

Contact info@rumuda.com before sending anything back so we can review the situation and provide the right instructions.

You pay — return shipping is at your cost when you return an item because you've changed your mind, ordered the wrong product, the fit isn't right, or you no longer want it.

Lodging a Return

Email us at: info@rumuda.com

Please include:

your order number
the reason for the return
photos of the item, if it arrived damaged, faulty or incorrect

Once we've reviewed your request, we'll send you detailed return instructions.

Before posting, please make sure:

the item is packed securely
original packaging, tags, accessories and paperwork are included
you use a trackable postal service

Rumuda does not supply return labels, unless the item is damaged, faulty or was delivered in error.

Return Address

The return address will be provided once your return request has been approved. Please don't send anything back before contacting us — unannounced returns can slow things down.

Refund Processing

When your return arrives, we check it against the conditions above.

Once approved:

the refund goes back to your original payment method
processing typically takes no more than 10 business days after we receive the returned item
your bank or payment provider may need additional time before the amount appears in your account

We'll notify you as soon as your refund has been issued.

Exchanges

Prefer a different size, colour or product? Email us at: info@rumuda.com

We'll happily talk you through the available options.

Items Excluded from Change-of-Mind Returns

For hygiene, safety or personalisation reasons, some products can't be returned under our change-of-mind policy. Where this applies, it is clearly noted on the product page:

personalised or made-to-order items
hygiene-sensitive products, where applicable
items that have been worn, used, washed, damaged or altered after delivery

These exclusions never affect your rights under the Australian Consumer Law for faulty or misdescribed goods.

Contact Information

Website Name: rumuda.com
Business Name: Cavaleirus LLC
Business Address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Email: info@rumuda.com
Phone Number: +61 39 0345143
Wyoming Entity ID: 2025-001824140